Hotels, motels, inns, and various hospitality venues are frequent victims of insurance losses. The Rodeway Inn & Suites of Milford, Iowa was no exception, as a fire started in rooms directly over the indoor swimming pool. The fire ultimately caused those rooms to come crashing down into the indoor swimming pool, and spread smoke damage throughout much of the hotel. Not being familiar with the insurance claim process, Andre and Soon Frigo immediately hired the Alex N. Sill Company to assist with the adjustment, presentation, and negotiation of their insurance claim, recognizing that, in addition to the significant building damage suffered, there would be a complex business interruption claim to calculate that they simply were not qualified to compute and present.

It was especially important to the Frigos that this loss claim be handled expertly and quickly, because, in addition to being their business, this inn was their home. The Frigos lived in the hotel! Sill’s team of adjusters, building consultants, contents estimators, and accountants quickly prepared damage estimates in each of their respective areas of expertise. The result was a very successful recovery in the seven figures for the Frigos, allowing them to re-construct the current Rodeway Inn displayed at www. Rodewayinn-okoboji.com. As written by the Frigos:

“We are writing to let you know that your services are wonderful, and that we could not have made it through this without you. Each and every department that we worked with were professional, courteous and diligent in providing us with the best possible service…Because we were able to rely on you, we were better able to focus on our rebuilding efforts.”

Soon & Andre Frigo, Owners/Managers

Cold weather oftentimes results in property claims issues, as was the case when the Econo Lodge of Harrisburg, Pennsylvania suddenly caught fire in the heart of a winter night. After briefly attempting to resolve the significant loss on its own, the hotel/motel owners turned to the Alex N. Sill Company to handle its insurance claim, selecting Sill based on Sill’s longtime experience in and sterling reputation in successfully handling hospitality insurance claims.

The Sill Company turned to its staff of in house adjusters, building consultants, contents estimators, and forensic accountants to evaluate the insured’s policy for coverages, and prepare damage estimates in regards to the building, the business personal property, and the business income loss.

Despite strong push back from the insurance company on the scope and extent of damages in all of the areas, the Sill adjuster’s persuasive position, backed up by the solid damage estimates, prevailed.

As a result, the insured successfully recovered the full extent of its damaged property amounting to nearly $1,000,000.

As pointed out by the hotel Manager, Shashi Sakaria:

“I want to thank you and your company for the work in adjusting the loss at the…Motel. I appreciate Alex N. Sill Co.’s prompt response to my initial call, patience with the process, professionalism in communication with me and my partners and the insurance co., detailed inspection and analysis of the fire loss, and always having helpful staff available to work on this project. Your results were very successful.”

Shasha Sakaria, Manager

Water and burst pipes go together in the insurance claims industry. Binta Patel, owner of the Econo Lodge of Warrensville Heights, Ohio, found that out, as burst pipes caused water to rush all over his hotel. The Alex N. Sill Company, quickly on the scene, warned the insured that the restoration contractor, who was already wielding ax and shovel, hacking away at the hotel, was doing work that may not be in his best interest. That some of the work being done might not be covered by the insured’s policy, might not be necessary, and might, therefore, have to be paid out of the insured’s own pocket. Recognizing that Sill’s advice was in his own best interest, Mr. Patel put a halt to the reckless restoration work and immediately hired Sill to take charge of the claims adjustment. Sill sent in its team of adjusters, building experts, contents estimators and forensic accountants to handle the claim. Mr. Patel was thrilled with the help provided by Sill, as well as the final result, recovering more than 2x what he anticipated the loss damages originally to be.

As stated by Mr. Patel:

I would like to extend my thanks to you and the wonderful staff you have. We had water damage that completely destroyed our hotel rooms and furniture. I can’t say enough good things about everyone that helped us with this loss. [The Sill staff] are gentlemen…Any questions that we had were answered. Everyone was on top of our situation and was there to make this as easy on us as possible. I would recommend Alex N. Sill Company in a heartbeat to anyone that has experienced a loss and is looking for a professional company to help them negotiate on their behalf with the insurance company. This is what they do and they do a great job. I would be more than happy to speak with anyone regarding the services that Alex N. Sill Company provides.”

Binta Patel, Owner