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Privacy Policy

Privacy Policy

Last Updated: April, 2026 [cite: 2]

This Privacy Policy describes the information collected through this website (the “Site”) and the related products and services we provide, whether online or offline, and how that information is collected, used, and disclosed[cite: 3]. The Site, our products, and our services (including any mobile apps, online platforms, and other software, and all related content, technology, and tools are, together, referred to as the “Services”[cite: 4]. Alex N. Sill Company (together with its affiliates, subsidiaries and related companies, “Company,” “we,” “us,” or “our”) and its suppliers may collect or receive the types of information described below as a result of your access to and use of the Services (together, “Collected Information”)[cite: 4].

This Privacy Policy also explains your rights and choices regarding your Collected Information, how we communicate changes to this Privacy Policy, and how you may contact us regarding questions or issues with respect to any matter addressed by this Privacy Policy[cite: 5]. This Privacy Policy is incorporated into and made a part of our online terms, this Site, any applicable mobile app end user license agreement, and any other agreement that references this Privacy Policy or governs access to or use of the Services (together, our “Terms”)[cite: 6].

By accessing, browsing, or otherwise using the Services, and by accepting or entering into our Terms, you agree on behalf of yourself and any organization or company that you represent (together, “you”) that you have read and understand this Privacy Policy and that you consent to our collection, use, and disclosure of your personal information and other Collected Information pursuant to the terms of this Privacy Policy[cite: 7]. If you do not agree with this Privacy Policy, do not access or use the Services[cite: 8].

Table of Contents

  • Changes to this Privacy Policy [cite: 10]
  • Information We Collect and How We Use It [cite: 11]
  • Other Information Collected [cite: 12]
  • Retention of Personal Information [cite: 13]
  • Automated Processing [cite: 14]
  • International Transfers of Personal Information [cite: 15]
  • Your Choices and Access [cite: 16]
  • Additional Information for Certain U.S. Residents [cite: 17]
  • Additional Information for Individuals Located in the EEA [cite: 18]
  • Exercise Your Rights [cite: 19]
  • Accuracy & Information Security [cite: 20]
  • Access by Children [cite: 21]
  • Third-Party Websites and Services [cite: 22]
  • Contact Us [cite: 23]

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time[cite: 25]. All changes will be effective immediately upon posting of the updated Privacy Policy on the Site and by accessing or using the Services, after any changes are made, you agree to those changes[cite: 26]. Material changes will be clearly posted on the Site or otherwise communicated to you (e.g., via email)[cite: 27].

Information We Collect and How We Use and Disclose It

The information we collect generally falls into the following categories[cite: 29]:

  • Information that you voluntarily submit to us, for example, your contact information[cite: 30].
  • Information collected through your use of the Services, for example, user activity, data collected by the servers used to operate the Services (e.g., IP addresses and device information), data collected when you enter into discussions, communications, negotiations, or contracts with us, data collected by analytics and advertising services, data collected when you connect using or share information via social media platforms, and data collected by cookies and tracking technologies[cite: 31].

Collection. We will collect any and all information that you choose to submit to us through, using, or in connection with the Services, including, without limitation, the types of information described below[cite: 32].

Category Examples and Subcategories Purposes
Identifiers First and last name, email address, postal address, telephone number, and date of birth[cite: 33]. Usernames, login information (passwords), social media accounts[cite: 33]. Services and Purpose Collected; Communication; Personalization; Advertising; Analytics; Promotional Communications; Evaluation; Quality Assurance; Lawful Processes; Business Transactions; SMS consent[cite: 33].
Protected Classifications Age (40+), race, color, ancestry, national origin, citizenship, religion, marital status, medical condition, disability, sex, sexual orientation, veteran status, genetic info[cite: 33]. Services and Purpose Collected; Communication with You[cite: 33].
Electronic Network Activity Web browser, IP addresses, MAC Address, log files, cookies, pixels, beacons, device and user activity information[cite: 33]. Services and Purpose Collected; Personalization; Advertising; Analytics; Evaluation; Quality Assurance[cite: 33].
Commercial Information Amount and types of orders, Services and products requested or purchased, shipping information[cite: 33]. Services and Purpose Collected; Business Transactions[cite: 33].
Geolocation Information Approximate geolocation through IP Address[cite: 33]. Services and Purpose Collected; Personalization; Advertising; Analytics; Evaluation; Lawful Processes[cite: 33].
Professional Information Business contact information, job title, entity you represent, business phone/address/email[cite: 33]. Services and Purpose Collected; Communication with You[cite: 33].
Audio/Visual Information Photos and videos you upload to the Services[cite: 33]. Services and Purpose Collected; Quality Assurance[cite: 33].
Inferences Preferences, behaviors, characteristics (age, gender), and similar information inferred from the above[cite: 33]. Personalization; Advertising; Analytics[cite: 33].

Purposes We Process Your Information For

In addition to the uses described above, Company and its suppliers may use and disclose Collected Information for[cite: 34]:

  • Services and Communication: To process and communicate regarding your use of Services, purchases, and requests for information[cite: 36].
  • Personalization; Advertising; Analytics: To tailor content, suggest personalized instructions, and target advertisements on other websites[cite: 37, 39].
  • Promotional Communications: To send promotional communications about products, subject to consent where required by law[cite: 42, 43]. Consenting to text messages (SMS/MMS) is not required for purchase[cite: 48].
  • Disclosing Information: To Affiliates, Subsidiaries, and Third-Party Suppliers (hosting, fraud detection, analytics, payment processors) as necessary to provide Services[cite: 51, 56, 57].
  • Quality Assurance: Monitoring and recording customer service calls for training and fraud identification[cite: 65].
  • Lawful Processes: Responding to regulatory authorities, courts, or law enforcement for legal and security purposes[cite: 69].
  • Business Transactions: In the event of a merger, acquisition, or asset sale, info may be transferred to the successor owner[cite: 71, 74].

User-Generated Content

You are responsible for any data, images, or content you submit through the Services[cite: 78]. “User-Generated Content” is provided at your own risk; we cannot guarantee it will not be viewed by unauthorized persons[cite: 80]. Even after removal, copies may remain viewable in cached or archived pages[cite: 81].

Other Information Collected

  • User Activity: We collect Log Data, including IP address, browser type, pages visited, and time spent on the Services[cite: 91, 92, 93].
  • Cookies: We use session and persistent cookies to recognize users, display info, and improve site usefulness[cite: 143, 146, 153]. This includes Operationally Necessary, Functional, Performance, and Advertising cookies[cite: 162, 166, 169, 172].
  • Social Media: Third-party social media widgets may allow those companies to collect info about you even if you do not interact with the widget[cite: 125, 129].
  • Opt-Out Preference Signals: We respond to signals like Global Privacy Control (GPC) where supported by your browser[cite: 191].

Retention of Personal Information

We retain your personal information for as long as it is needed to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law[cite: 199]. When no longer needed, we will either delete or anonymize it[cite: 200].

International Transfers

Due to the international nature of our business, info may be transferred to and processed in countries outside your own (e.g., U.S. or Canada) where data laws may differ[cite: 205, 206]. Your use of Services constitutes consent to such transfers[cite: 207].

Your Choices and Access

Depending on your location, you may have the following rights[cite: 214, 215]:

  • Right to Confirm: Confirm if we are processing your personal info[cite: 216].
  • Right to Access: Request disclosure of what info has been collected and the categories of sources[cite: 217, 218].
  • Right to Data Portability: Receive your info in a machine-readable format[cite: 224].
  • Right to Deletion: Request the deletion of your personal info[cite: 225].
  • Right to Correction: Request the correction of inaccurate info[cite: 226].
  • Right to Lodge a Complaint: Lodge a complaint with a government regulator[cite: 227].

Exercise Your Rights

To submit a verifiable request, contact us via[cite: 277]:

We must verify your identity before responding[cite: 286]. Appeals regarding denied requests can be sent to [insert email address for appeals][cite: 290].

Accuracy & Information Security

We have implemented reasonable administrative and technical security measures[cite: 294]. However, we cannot guarantee absolute security; storage and communication can never be completely secure[cite: 295, 297]. Notify us immediately at [email address] if you suspect a breach[cite: 298].

Contact Us

If you have questions regarding this Privacy Policy, contact us[cite: 309]:

  • Email: info@sill.com
  • Telephone: 800.524.0006
  • Mail: 6000 Lombardo Center, Suite 600, Cleveland, OH 44131