One of Cleveland, Ohio’s best known, respected and loved restaurateurs, Doug Katz, suffered a catastrophic fire to one of his restaurants, the Katz Club Diner, as a result of what was determined to be a set by a third party. The loss provided unique issues in calculating the building damage and repair or rebuild cost inasmuch as the restaurant consisted, in large part, of a vintage railroad car.
Within a week of the fire and after struggling with the assistance of an attorney to get his hands around all the issues involving the loss and claim, Katz retained the Alex N. Sill Company, the nation’s leading public insurance claims adjuster and loss consultant, to handle the preparation of the insurance claim. Sill’s staff of building consultants, inventory specialists and forensic accountants immediately set forth to prepare loss estimates for presentation to the insurance company.
Working quickly to ensure that Katz could get his facility up and running again, Sill engineered a highly successful settlement with the insurance company which enabled Katz to complete his restaurant plans. As Katz remarked to Sill’s President Michael Perlmuter (who also commented that in all his years as a businessman, he cannot remember a client coming into the office to hug him in thanks):
“As a recent client of the Sill Company, I wanted to write and convey my sincere thanks for all you did to help with my insurance loss. The arson at my diner was devastating to me and to the entire staff. The Sill Company was there from day 1 and assisted me with every possible need. Their expertise and attention was a true gift at a deeply stressful time. I have dealt with many companies with regard to my restaurant businesses, but have never worked with one that exhibits more professionalism, customer support or reliability…The Sill Company made the entire process manageable. Every stress was handled, and the Sill Company actually made the experience pleasurable.”
Douglas Katz, Chef/Proprietor