Econo Lodge (1)
Water and burst pipes go together in the insurance claims industry. Binta Patel, owner of the Econo Lodge of Warrensville Heights, Ohio, found that out, as burst pipes caused water to rush all over his hotel. The Alex N. Sill Company, quickly on the scene, warned the insured that the restoration contractor, who was already wielding ax and shovel, hacking away at the hotel, was doing work that may not be in his best interest. That some of the work being done might not be covered by the insured’s policy, might not be necessary, and might, therefore, have to be paid out of the insured’s own pocket. Recognizing that Sill’s advice was in his own best interest, Mr. Patel put a halt to the reckless restoration work and immediately hired Sill to take charge of the claims adjustment. Sill sent in its team of adjusters, building experts, contents estimators and forensic accountants to handle the claim. Mr. Patel was thrilled with the help provided by Sill, as well as the final result, recovering more than 2x what he anticipated the loss damages originally to be.…
